StayWestCape - places to stay in South Africa
Thursday, 11 March 2010, 09H46 (GMT+2)
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Bloemfontein
heavy showers
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sunny
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List your house

Why not convert the unused days in your holiday home into an income?
 
» Register your house!
» Register your bed and breakfast, guest house or hotel!
 
Notes: (1)See frequently asked questions below this section for more info (2)Different arrangements apply to commercial accommodation establishments, please refer the correct section.
 
Join thousands of other home owners throughout the world by converting your valuable asset into an income generator .... if you are already listed elsewhere or in the market, why not advertise with us as well, what have you got to lose?
 
After submitting your home for listing on the easy on-line form, we'll add it to our web-site and include your home detail and photos in all our search engine facilities (at no listing charge). We can accommodate approximately 8 photos which you can either send to us via e-mail or (on your request) we will do a "photo-pack" at a cost of of R150 plus VAT (optional) to cover the transport and sundry costs involved.
 
Our site is advertised extensively, locally and INTERNATIONALLY, in the press; magazine and internet media. Advertising focusses on local and international tourists and we include (amongst others) advertising in Getaway, Sunday Times, Country Life, Pretoria News, The Star, Die Burger and a selected range of suburban Tabloids and internet search engines.
 
Our high volume enables us to commit extensively to advertising, without which, as you know, rentals simply don't come in!
 
## We are not just another web site...we are a professional property rental organization with a network of fully trained professionals in the main areas.
 
## We focus entirely on the rental of holiday homes. We do not buy or sell houses, we do not charge home owners to appear on our site.
 
## Professional memberships include the Border Kei Chamber of Business; Tourism Buffalo City and the Nelson Mandela Bay Tourism Association (see "about us")
 
Handling customer/tenant inquiries...
 
You use your home whenever you wish...
 
When we receive an inquiry we'll approach you directly, communicating the rate expected, the dates and any other specific detail. At this point only, will you be required to accept or reject the booking (remember no commitment exists until you actually accept a specific booking). On acceptance by you of a particular rental, you will be asked to complete an acceptance form and similarly, the customer will also complete a booking form. At this point therefore an agreement exists between us all.
 
Obtaining customer commitment...
 
The customer (tenant) will be required to pay a 50% deposit on signature, this will be held by us with the balance, together with a breakage deposit, the higher of one days rental or R1000 being due before arrival. Full contractual detail will be included on the required forms giving all parties a clear idea of all issues. Various cancellation options and discount conditions exist in accordance with our written procedures.
 
What do we do for our commission?...
 
After sourcing a tenant through our marketing campaigns, between us and our local representative, we will:
  • Reference check all customers and process the administration requirements
  • Do an inventory list for all items over R1000 in value for you and the customer to sign (more detailed options do exist)
  • Supply you with guidelines on how to prepare your home for rental.
  • Complete our pre-arrival procedures which include various visits to the home; a full dust and window clean for you the day before customer arrival at a cost to you of R200.00 (Excl.) (regionally specific) provided the house is in a clean and tidy condition.
  • Meet and greet tenants and hand-over the house with a welcome gift on arrival.
  • Visit and check on the home no less than once per week or twice during a rental.
  • Check and manage the inventory control on customer departure
  • Respond to any customer queries during tenancy.
What is the commission...
 
We do not accept rentals of less than R10 000.00. We do not believe this to be in the interest of the homeowners and these are generally uneconomical and unable to offer any party benefit. A administration fee of R700 + VAT is applicable should we accept rentals less than R10000.00. Where the rental is higher than R10 000, an admin fee of R350 + VAT will be charged. The commission on home rentals where the total rental is less than R15 000 is 25% + vat. Where the rental is in excess of R15000, the comission is reduced to 20%. Commission is always included as part of the rental at no cost to the home owners. When you set the rental this should be considered.
 
No commission applies to commercial establishments/BnB's etc who advertise on our site! They do however pay a listing fee, please see the correct page.
 
When do lower commissions apply...
 
1. If you are an agent, we share the stated commission without influencing home owner or tenant.
2. In exceptional circimstances such for remote locations we will consider a home owner undertaking their own management and valet.
 
Frequently asked questions...
 
# When do I, as a home owner receive my rental?
 
We act as middle man and look after the interests of both parties through contractual agreement, the only professional method. We cannot therefore confirm bookings without actual deposits and similarly cannot pay over rentals until occupation has been completed. In this way, should either party (tenant or owner) default for any reason, the interests of the injured party are protected. Half of the rental is paid on arrival, the balance usually within 24 hours of tenant departure, depending on the day/seasonality this could be within 48 hours.
 
# Why must I pay for a dust and window clean, my home will be clean...This charge also includes the inventory control (items over R1000 in value) Yes, your particular home might not need a clean but, in general when a home has been standing idle, dust accumulates, wind might dirty windows and we would hate tenants to have a less than perfect first impression. We also do last minute checks on refrigerators etc.; leave a welcome gift and a survival pack for late arrivals, it is not just a clean, one can alomost call it a preparation fee.
 
# Can we waive the pre-arrival fee? Regrettably, no. The initial arrangements usually include three trips to a home; one hour at least do do the inventory, the placement of gifts and goodies to the approximate value of R75.00; we have to take a maid to the home anyway, just in case it is not clean...etc etc, our charge of R175.00 is hardly high. We offer tenants and owners alike a professional service. To maintain our high standards we simply have to apply certain systems.
 
# The commission seems a little high... We have researched the market extensively and commissions range from the bottom end of 15% (excl) to as high of 35% in a few cases. We are a large networked operation; we advertise our site extensively to increase rental volumes; we'll be conducting all of the above services; we have resident agents in your area; we have a managed process with formal documentation which has been approved by our attorneys (Bate Chubb and Dickson - East London); we supply customers arrival gifts and offer you, our customer an exceptional service...you are trusting us with your house, we intend honouring this trust with top service and professionalism. All things considered, we believe our commission system to be reasonable and also essential that it enables our advertising program.
 
# What if the tenant steals anything or damages the property...Whilst every precaution is taken by us, this remote possibility does exist. We encourage owners to insure their homes and contents...such insurance generally included an excess and this is covered by the breakage deposit paid by the tenant (R1000 or one full days rental).
 
# How do you manage breakages and other problems....We encourage owners to live with the idea that the odd glass will be broken (we all do it now and again) and to accept a few small items...we encourage you to "mentally put aside between 50% and 100% of one days rental to cover this...R1000 (our average) can buy a lot of glasses and the tenant might even book your home again.
 
# How does the grading system work, how much must I charge - I don't know what to do!...Our local agent is a trained professional and will assist you. Under "information" on the main page you will find full detail of the grading system. We will guide you through the full process.
 
Please go to our frequently asked questions (FAQ's) via the home page for more info or e-mail us with your queries. www.omegacon@iafrica.com
 
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